ABOUT US

 

Support

Service & Repair

Solutions that work for your site.

However good your system is things just go wrong sometimes! Equipment fails, gets damaged or just wears out. We know the industry well and full appreciate what it is like when there is an urgent need. We may not be able to repair it on a first visit, but we may be able to suggest a workaround and will be there ASAP to get you back working.

 

Routine Maintenance

One way to lessen the possibility of a failure is to have a regular inspection of your system. Your PC’s, DVR’s, etc. suck in dirt and dust that will eventually cause it to overheat and could result in damage. Swipe reading heads need cleaning properly even cabinets need dusting out. As a rule at our first visit we will make a note of all interconnections and control positions.

It may seem simple but a number of sites we have visited have needed their mirrors cleaning. The correct cleaning solution must be used as the incorrect one can damage the seal on a sealed unit.

 

 

 

Installation

From consultancy to bespoke turnkey solutions

 

Consultancy and Project Management

Acting as consultants we can offer our clients project management, from fit out and building work; including planning, architectural services, sound insulation, equipment placement, through to the completion and  installation of all equipment.

 

 

Turnkey

creating a full system where needed.

From a new building you’ve just acquired, we offer a complete solution through to handing you the key of your completed system.

Some of our clients have an existing system/site, or they are opening a second location. IDS group work with you through the process of planning, construction and installation. Our involvement from an early stage means we can initiate and implement cost effective  construction and fit out. Planning from the beginning of your  project means savings at the end.

 

We have a team of building and maintenance engineers that we can call upon to simply put a hole through a wall or structural and building works.

 

If you prefer to use your own contractor we be will be more than happy to liaise with them.

 

 

A Little More About Us!

 

Our equipment

We try and supply the same equipment - unless our client specifies one particular make. With some years experience we have found the balance between the most cost effective and reliable equipment. To date we have not had the necessity to replace any piece of equipment that we have supplied and installed.

 

You need to be able to rely upon the equipment we supply. It needs to have the quality you need and be easy enough to operate by any of your staff. We consider this is so with the equipment we specify.

 

 

Specialist Technicians

Peter Watts - Peter has some 30yrs experience of installation and maintenance of AV and electronic systems of all sorts and specifically Viewing Facilities over the last 20.

 

Nigel Packer - Nigel is our installation guru and supervises 3rd party installation work and is our “in house” electrician. He has been working in and around Viewing Facilities for 10yrs.

 

Neil Michell - Neil is an Audio Video recording expert and gives us first line support on all or systems. He is a Digital Graphics Artist and also constructs websites.

 

Peter Ash - Peter is our Alarm and Access specialist having worked for over 30yrs for multi national companies.

 

Emma Johnson  - Emma is our newest recruit.

 

Stephen Gussin - Steve works in the office who gets let out now and again to do first line support. He has a good overall knowledge of all our equipment and a particular liking for alarm and card access systems.